Terms and Conditions - Ihsan Marketplace
Effective Date: [09/13/2025]
Last Updated: [09/13/2025]
1. Introduction and Acceptance
Welcome to Ihsan Marketplace ("we," "us," "our," or "Platform"), the premier online marketplace for Islamic education. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, and services.
By accessing or using Ihsan Marketplace, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.
2. Definitions
•"Ihsan Marketplace" refers to our platform, website, mobile applications, and all related services
•"User" means any person who accesses or uses our Platform
•"Student" means a User who books or receives educational services through our Platform
•"Teacher" means a verified educator who provides Islamic education services through our Platform
•"Services" includes all educational services, platform features, and related offerings
•"Content" means all text, images, videos, audio, and other materials on our Platform
3. Platform Overview
Ihsan Marketplace is a specialized marketplace connecting students worldwide with qualified Islamic educators for:
•Quran Studies (including memorization, Tajweed, recitation, and Tafsir)
•Arabic Language instruction
•Islamic Studies (Fiqh, Hadith, Seerah, Aqeedah, etc.)
•Islamic Tarbiyah for children and teenagers
•Islamic Anasheed (Islamic songs/chants)
•Maqamat (melodic modes for Quranic recitation)
•Azan (call to prayer instruction)
4. User Accounts and Registration
4.1 Account Creation
To access our Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
4.2 Age Requirements
•Users under 18 must have parental or guardian consent
•Parents/guardians are responsible for minors' use of the Platform
•We comply with applicable child protection laws including COPPA
4.3 Account Security
You are responsible for all activities under your account. Notify us immediately of any unauthorized access or security breaches.
5. Teacher Verification and Standards
5.1 Teacher Application Process
All teachers must complete our comprehensive verification process, including:
•Educational credential verification from recognized Islamic institutions
•Background checks where legally required
•Teaching demonstration and interview
•Ongoing compliance with our Teacher Code of Conduct
5.2 Teacher Qualifications
Teachers must demonstrate:
•Authentic Islamic knowledge and proper credentials
•Teaching experience and methodology
•Commitment to Islamic values and educational excellence
•Technical capability for online instruction
5.3 Teacher Responsibilities
•Provide accurate information about qualifications and experience
•Maintain professional conduct aligned with Islamic values
•Deliver services as described in their profiles
•Respond promptly to student communications
•Comply with scheduling and cancellation policies
6. Student Rights and Responsibilities
6.1 Student Rights
Students have the right to:
•Receive services as described by teachers
•Access qualified, verified Islamic educators
•Request refunds according to our policies
•Report concerns about teacher conduct or service quality
6.2 Student Responsibilities
•Provide accurate information during registration
•Attend scheduled lessons punctually and prepared
•Treat teachers with respect and professionalism
•Follow cancellation policies
•Pay for services as agreed
7. Booking and Scheduling
7.1 Lesson Booking
•Students may book individual lessons or course packages
•All bookings are subject to teacher availability
•Confirmation is required from both parties
•Payment is processed at time of booking
7.2 Scheduling Changes
•Schedule changes must be requested according to teacher policies
•Both parties should accommodate reasonable requests when possible
•Platform may mediate scheduling disputes
8. Payment Terms
8.1 Pricing and Fees
•Teachers set their own rates within platform guidelines
•All prices are clearly displayed before booking
•Platform commission is deducted from teacher payments
•Students pay the full advertised price
8.2 Payment Processing
•Payments are processed securely through our payment partners
•We accept major credit cards, PayPal, and other approved methods
•All transactions are in USD unless otherwise specified
•Payment confirmation is required before lesson access
8.3 Platform Commission
•Ihsan Marketplace retains a commission from each transaction
•Commission rates are communicated to teachers during registration
•Rates may be adjusted with 30 days' notice to teachers
9. Cancellation and Refund Policy
9.1 Student Cancellations
•24+ hours notice: Full refund or rescheduling
•2-24 hours notice: 50% refund (subject to teacher policy)
•Less than 2 hours/No-show: No refund (subject to teacher policy)
•Emergency situations: Case-by-case review
9.2 Teacher Cancellations
•Teachers must provide reasonable notice for cancellations
•Students receive full refund or priority rescheduling
•Repeated cancellations may result in teacher account review
9.3 Satisfaction Guarantee
•First-time students may request refund if unsatisfied with initial lesson
•Request must be made within 24 hours with valid reason
•Subject to review and our Satisfaction Guarantee Policy
10. Code of Conduct and Community Standards
10.1 Islamic Values
•Respect Islamic principles and values in all interactions
•Maintain appropriate conduct befitting an Islamic educational environment
•Avoid content or behavior contradicting fundamental Islamic teachings
10.2 Prohibited Conduct
The following are strictly prohibited:
•Harassment, discrimination, or inappropriate behavior
•Sharing false or misleading information
•Violating intellectual property rights
•Using the Platform for non-educational purposes
•Attempting to circumvent our payment system
•Creating multiple accounts for deceptive purposes
10.3 Content Standards
•Align with Islamic educational purposes
•Be respectful and appropriate for all ages
•Respect copyright and intellectual property rights
•Comply with applicable laws and regulations
11. Intellectual Property
11.1 Platform Content
Ihsan Marketplace owns all rights to our platform design, logos, trademarks, and proprietary content. Users may not copy, modify, or distribute our intellectual property without permission.
11.2 User Content
By posting content, you grant us a non-exclusive license to use, store, and display such content for platform operations. You retain ownership of your original content.
11.3 Educational Materials
•Teachers retain rights to their original educational materials
•Students may use provided materials for personal educational purposes only
•Redistribution or commercial use of materials is prohibited without permission
12. Privacy and Data Protection
12.1 Data Collection and Use
We collect and process personal information as described in our Privacy Policy, which is incorporated by reference into these Terms.
12.2 Student Privacy
We are committed to protecting student privacy, especially for minors, in compliance with applicable laws including COPPA and FERPA where applicable.
12.3 Data Security
We implement appropriate security measures to protect user data, though no system is completely secure.
13. Platform Availability and Technical Requirements
13.1 Service Availability
•We strive for 99.9% uptime but cannot guarantee uninterrupted service
•Scheduled maintenance will be announced in advance
•We are not liable for service interruptions beyond our control
13.2 Technical Requirements
Users are responsible for:
•Reliable internet connection
•Compatible devices and software
•Meeting minimum technical specifications for video lessons
14. Limitation of Liability
14.1 Platform Liability
To the maximum extent permitted by law, IhsanMarketplace's liability is limited to the amount paid by the user in the six months preceding any claim.
14.2 Educational Outcomes
•We facilitate connections between students and teachers but do not guarantee educational outcomes
•Teachers are independent contractors responsible for their own services
•Students' educational progress depends on various factors beyond our control
14.3 Third-Party Services
We are not responsible for third-party services, including payment processors, video conferencing tools, or external links.
15. Dispute Resolution
15.1 Islamic Principles
In accordance with Islamic principles of justice and reconciliation, we encourage amicable resolution of disputes through direct communication and mediation.
15.2 Platform Mediation
For disputes between students and teachers, we offer mediation services. Both parties agree to cooperate in good faith with our mediation process.
15.3 Governing Law
These Terms are governed by Wyoming state law and federal law of the United States. Any legal proceedings must be brought in the courts of Sheridan County, Wyoming, or the appropriate federal district court.
16. Account Termination
16.1 Termination by Users
Users may terminate their accounts at any time by contacting support. Unused lesson credits may be refunded according to our refund policy.
16.2 Termination by Platform
We may suspend or terminate accounts for:
•Violation of these Terms
•Fraudulent or illegal activity
•Repeated policy violations
•Conduct harmful to our community
16.3 Effect of Termination
•Access to the Platform ceases immediately
•Outstanding payments remain due
•Certain provisions of these Terms survive termination
17. Modifications to Terms
17.1 Updates
We may update these Terms periodically. Significant changes will be communicated via email or platform notification.
17.2 Continued Use
Your continued use of the Platform after changes constitutes acceptance of updated Terms.
18. Miscellaneous
18.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ihsan Marketplace.
18.2 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
18.3 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
19. Contact Information
For questions about these Terms, contact us at:
By using Ihsan Marketplace, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
May Allah bless your journey of seeking knowledge through our platform.
